Client Services becomes Customer Success!…
Raj James Customer Success Account Manager
As a full service and customer orientated consultancy, Advantage takes huge pride in efficiently delivering the broad range of products and services that we have at our disposal.
Our objectives across the spectrum of our organisation are aligned to working bespokely with our customers in order to help achieve their respective short and long term goals, whether based around reducing cost, minimizing consumption, fulfilling any net-zero ambitions or ensuring compliance with relevant legislation.
Pam Adelinia Strategic Relationship Executive
The overarching aim is to ensure that we work in tandem with our respective clients and ensure that our partnership is successful and continuously yields as much customer value as possible.
To this end, we are delighted to announce that our Client Services team is being rebranded as our Customer Success team. The primary goal for the customer success team is to;
Work with their clients to solve problems before they happen.
Understand their clients’ bottlenecks, KPIs and wider company goals to provide a valuable service to help clients meet and surpass their goals.
Be proactive in looking after their customers’ business, suggesting new and innovative ways to cut costs and achieve greener credentials.
Establish, develop, and build lasting relationships with their customers, gaining regular feedback to make ongoing improvements.
Raj, Pam and the team have already achieved a huge amount of success story’s from within the department and we very much expect the trend will continue, particularly as we add more resources and expertise to our existing pool of talent, which will only further benefit our loyal customers.
Can we please ask that going forward all correspondence is sent to customersuccess@advantageutilities.com, where either Raj or Pam will pick up your email and respond accordingly.